Business segment
Manufacturer, Retail & Ecommerce
Customers
70,000+
Licensee
100+
Products
77,000+
Data Volume
5000+ orders/day
Average Revenue/day
$300000
Integration
- Dynamics 365 Customer Engagement with Finance & Supply Chain Management
- E-commerce portal Payment gateway Warehouse systems Reporting Retail communications Future acquisitions
COMPANY PROFILE
One of the world’s largest Retail furniture manufacturers with global presence in the United States, Central America, Canada, Singapore and Japan. Opened its first store in late 90s soon to become 800+ stores worldwide becoming #1 home furniture retailer in North America.
The IT landscape spreads across multiple applications serving unique purposes like any other large organization. Retailer chose Microsoft Dynamics 365 Finance & Operations to work in tandem with its e-commerce portal. With an ever-increasing customer base as the retailer’s business grew over the years increased data volume flowing to the other Line of business systems.
Microsoft Dynamics drives Retail, Finance and Inventory and seamless integration with e-commerce portal, warehouse application and third-party solutions such as payment gateways, mailing APIs are accomplished via data integration capabilities of Dynamics ERP.
CHALLENGE
Unlike any Dynamics Implementation, following are some of the business needs:
- Optimize and enhance existing Microsoft Dynamics 365 Finance & Supply Chain ERP
- Integrate with latest LOB applications for Customer care and reporting
- Production support and enhance solution
- End user training to effectively use day to day business process
SOLUTION
Neoteric365 was entrusted to optimize Dynamics 365 Finance & Supply Chain and Dynamics 365 Customer Engagement performance, Implementation of Microsoft Dynamics CRM and Integrate Dynamics 365 FO with Customer care application. Success of a Dynamics implementation is in the adherence of best practices. Neoteric365 assessed all the development areas and optimized reports to print huge volumes.Business Events based customizations were developed to cater to the more real-time data exchange between applications. Adequate user training to new joiners on the call center team with the business process
RESULT
Client realized immediate results as process gaps, development enhancements and training were delivered in a controlled fashion.
- End users can generate huge reports without hassle
- Data Entities based real-time integration reduced data sync with the downstream system from 24 hours to real-time empowering Customer care agents to cater to client’s queries
- Line of Business systems handles huge data volume proving the stability of the system
- Documentation and training to key users improved overall performance and reduced frequent errors
FUTURE PLAN
Ever-growing business needs constant enhancements to the system and Neoteric365 is here to help!
If you have any questions about Neoteric365, please write to Marketing@Neoteric365.com
