{"id":2105,"date":"2025-06-05T00:53:27","date_gmt":"2025-06-05T00:53:27","guid":{"rendered":"https:\/\/neoteric365.com\/resources\/?p=2105"},"modified":"2025-06-05T01:03:42","modified_gmt":"2025-06-05T01:03:42","slug":"manufacturer-retail-ecommerce-3","status":"publish","type":"post","link":"https:\/\/neoteric365.com\/resources\/case-studies\/manufacturer-retail-ecommerce-3\/","title":{"rendered":"Manufacturer, Retail &amp; Ecommerce"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"2105\" class=\"elementor elementor-2105\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e6b5297 e-flex e-con-boxed e-con e-parent\" data-id=\"e6b5297\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf7a3b7 elementor-widget elementor-widget-heading\" data-id=\"cf7a3b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 09-10-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Company\nProfile<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d558e4d elementor-widget elementor-widget-text-editor\" data-id=\"d558e4d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.16.0 - 09-10-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>One of the world\u2019s largest Retail furniture manufacturers with global presence in the United States, Central America, Canada, Singapore and Japan. Opened its first store in late 90s soon to become 800+ stores worldwide becoming #1 home furniture retailer in North America.<\/p><p>The IT landscape spreads across multiple applications serving unique purposes like any other large organization. Retailer chose Microsoft Dynamics 365 Finance &amp; Operations to work in tandem with its e-commerce portal. With an ever-increasing customer base as the retailer\u2019s business grew over the years increased data volume flowing to the other Line of business systems. Customers 70,000+ Licensee 100+ Products 77,000+ Data Volume 5000+ orders\/day Average Revenue\/day $300000 Integration E-commerce portal Payment gateway Warehouse systems Reporting Customer Relation Management Retail communications Future acquisitions Microsoft Dynamics drives Retail, Finance and Inventory and seamless integration with e-commerce portal, warehouse application and third-party solutions such as payment gateways, mailing APIs are accomplished via data integration capabilities of Dynamics ERP. <\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-749948b elementor-widget elementor-widget-heading\" data-id=\"749948b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Business Segment<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8bc15a6 elementor-widget elementor-widget-text-editor\" data-id=\"8bc15a6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Manufacturer, Retail &amp; Ecommerce<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5ee882 elementor-widget elementor-widget-heading\" data-id=\"b5ee882\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Customers \n<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff97933 elementor-widget elementor-widget-text-editor\" data-id=\"ff97933\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>70,000+<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c54b20 elementor-widget elementor-widget-heading\" data-id=\"4c54b20\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Licensee<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37669d0 elementor-widget elementor-widget-text-editor\" data-id=\"37669d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>100+<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cf71af elementor-widget elementor-widget-heading\" data-id=\"4cf71af\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Products<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a721933 elementor-widget elementor-widget-text-editor\" data-id=\"a721933\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>77,000+<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f0669c elementor-widget elementor-widget-heading\" data-id=\"9f0669c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Data Volume \n<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deae456 elementor-widget elementor-widget-text-editor\" data-id=\"deae456\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>5000+ orders\/day<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5c8a7a elementor-widget elementor-widget-heading\" data-id=\"e5c8a7a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Average Revenue\/day \n<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aae9dfc elementor-widget elementor-widget-text-editor\" data-id=\"aae9dfc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>$300000<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44e90ec elementor-widget elementor-widget-heading\" data-id=\"44e90ec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Integration<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a294e3 elementor-widget elementor-widget-text-editor\" data-id=\"4a294e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>E-commerce portal<\/li><li>Payment gateway<\/li><li>Warehouse systems<\/li><li>Reporting<\/li><li>Customer Relation<\/li><li>Management<\/li><li>Retail communications<\/li><li>Future acquisitions<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33224c9 elementor-widget elementor-widget-heading\" data-id=\"33224c9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CHALLENGE<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0be94c1 elementor-widget elementor-widget-text-editor\" data-id=\"0be94c1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Unlike any Dynamics Implementation, following are some of the business needs:<\/p><ul><li>Optimize and enhance existing Microsoft Dynamics 365 Finance &amp; Supply Chain ERP<\/li><li>Integrate with latest LOB applications for Customer care and reporting<\/li><li>Production support and enhance solution<\/li><li>End user training to effectively use day to day business process<\/li><\/ul><p>Often reports time-out and does not produce output due to huge volume of data<\/p><p>Custom Web services are used communicate with LOB systems with potential scope to leverage Dynamics 365 Finance &amp; Supply Chain based enhanced integration touch points<\/p><p>Real time data exchange is much sought after with increasing customer base for customer care agents<\/p><p>Huge volume of e-commerce orders due to unforeseen pandemic needs optimization in many areas<\/p><p>Business demands more contract customer care agents to fulfill the business needs of the hour. Agents often commit mistakes on the application due lack of operating knowledge<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58750ec elementor-widget elementor-widget-heading\" data-id=\"58750ec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SOLUTION<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d8646d elementor-widget elementor-widget-text-editor\" data-id=\"3d8646d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Neoteric365 was entrusted to optimize Dynamics 365 Finance &amp; Supply Chain performance, Implementation of Microsoft Dynamics CRM and Integrate Dynamics 365 FO with Customer care application.<\/p><p>Success of a Dynamics implementation is in the adherence of best practices. Neoteric365 assessed all the development areas and optimized reports to print huge <br \/>volumes.<br \/>Business Events based customizations were developed to cater to the more real-time data exchange between applications.<\/p><p>Adequate user training to new joiners on the call center team with the business process<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6cd372 elementor-widget elementor-widget-heading\" data-id=\"f6cd372\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RESULT<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdca4a0 elementor-widget elementor-widget-text-editor\" data-id=\"cdca4a0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Client realized immediate results as process gaps, development enhancements and training were delivered in a controlled fashion.<\/p><ul><li>End users can generate huge reports without hassle<\/li><li>Data Entities based real-time integration reduced data sync with the downstream system from 24 hours to real-time empowering Customer care agents to cater to client\u2019s queries<\/li><li>Line of Business systems handles huge data volume proving the stability of the system<\/li><li>Documentation and training to key users improved overall performance and reduced frequent errors<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84294ec elementor-widget elementor-widget-heading\" data-id=\"84294ec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FUTURE PLAN \n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb03658 elementor-widget elementor-widget-text-editor\" data-id=\"eb03658\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ever-growing business needs constant enhancements to the system and Neoteric365 is here to help!<\/p><p>If you have any questions about Neoteric365, please write to <a href=\"mailto:Marketing@Neoteric365.com\">Marketing@Neoteric365.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Company Profile One of the world\u2019s largest Retail furniture manufacturers with global presence in the United States, Central America, Canada, Singapore and Japan. Opened its first store in late 90s soon to become 800+ stores worldwide becoming #1 home furniture retailer in North America. The IT landscape spreads across multiple applications serving unique purposes like &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/neoteric365.com\/resources\/case-studies\/manufacturer-retail-ecommerce-3\/\"> <span class=\"screen-reader-text\">Manufacturer, Retail &amp; Ecommerce<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":1,"featured_media":2103,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"","footnotes":""},"categories":[7],"tags":[29],"class_list":["post-2105","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies","tag-dynamics-365-erp"],"acf":[],"_links":{"self":[{"href":"https:\/\/neoteric365.com\/resources\/wp-json\/wp\/v2\/posts\/2105","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neoteric365.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/neoteric365.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/neoteric365.com\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/neoteric365.com\/resources\/wp-json\/wp\/v2\/comments?post=2105"}],"version-history":[{"count":4,"href":"https:\/\/neoteric365.com\/resources\/wp-json\/wp\/v2\/posts\/2105\/revisions"}],"predecessor-version":[{"id":2110,"href":"https:\/\/neoteric365.com\/resources\/wp-json\/wp\/v2\/posts\/2105\/revisions\/2110"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/neoteric365.com\/resources\/wp-json\/wp\/v2\/media\/2103"}],"wp:attachment":[{"href":"https:\/\/neoteric365.com\/resources\/wp-json\/wp\/v2\/media?parent=2105"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/neoteric365.com\/resources\/wp-json\/wp\/v2\/categories?post=2105"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/neoteric365.com\/resources\/wp-json\/wp\/v2\/tags?post=2105"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}