Business segment
Hospitality and Event host
Key features developed
- Microsoft Dynamics CRM 2011
- SQL Server
- Microsoft SharePoint
- Microsoft Office
COMPANY PROFILE
One of the ever growing cities in the United States of America taking pride in finding a unique organization to manage a convention and visitor center. Team works with leading event organizers and peers to host trade shows, conventions, inaugurations, corporate meetings and hosts guests on business travels and arrange merchandise right from mugs to t-shirts.
CHALLENGE
Bureau needs a well integrated CRM application to integrate well with show organizers, customers and guests. Client was using a basic third party application with an older version of SQL Database that could not integrate and offer scalability. Major requirement was that the application must be customized as per growing business and customer demand.Microsoft Dynamics CRM was implemented to address custom solution, integrate with their other applications.
SOLUTION
- Implementation of Microsoft Dynamics CRM 2011
- SharePoint and Office setup to manage documents online
- Setup email templates, custom approval workflows
- Custom executive dashboards and reports
RESULT
- Real time information sharing;
- Provides mobility for teams to access from tablets / laptop
- Customizable solution and simplified maintenance
