Company Profile
Independent international wine merchant selling world class wine and spirits with a business model of “Direct-to-customer” with operations in the United States, United Kingdom and Australia. Provides professional services to wine retailers.
Business Segment
ECommerce
Data Volume
6000 orders/hr
Integration
- Payment providers
- Loyalty programs with leading airlines and retail chains
- Email templates for Marketing
CHALLENGE
Client was looking for robust Dynamics ERP partner to help implement and help with ongoing AX 2012 ERP support for their day to day operations and upgrade to Dynamics 365 Finance & Supply Chain management ( formerly Finance & Operations) to integrate with customer portal and to seamlessly integrate with SAP and RedPrairie WMS solution.
Dynamics ERP was a key application on their IT landscape integrating with both frontend, middleware and downstream reporting BI applications.
SOLUTION
Key AX 2012 / Dynamics 365 Finance & Supply Chain customizations:
- Enhance product master with additional fields needed marketing, packaging & labeling;
- Convert all over-layered code to extensions based on latest Dynamics 365 code concept;
- Re-write all integrations based on AIF to use Data Entities , Web Services that talk to SAP and RedPraire via middleware;
- End-user training for call center teams to effectively use Dynamics 365 ERP
- Development and integrations with several loyalty programs and payment connectors
RESULT
- Dynamics 365 cloud hosted product environment provided more control over code releases
- Data entity based integration provided more control over recurring integrations
